Some collections allow personalization. Look for “Add Name” or “Customize” options on selected items or email us to request it.

Please allow for 1-2 weeks for your order to be processed.

Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. 

Please allow for additional transit days for delivery. If there is a significant delay in the shipment of your order, you will be contacted via email.

We do not accept order changes once an order has been placed. 

To request a cancellation of your order, please contact us immediately at contact@sprinklecase.store with your name and order number. We do not accept cancellations once an order is marked as “shipped” or “fulfilled”.  

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.

You will receive an additional email with tracking information once the order has shipped.

If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us at contact@sprinklecase.store. 

If production hasn’t started (within 12–24 hours), contactsupport@sprinklecase.store immediately to edit or cancel your order.

SPRINKLE CASE is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

These costs may vary from country to country.

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact contact@sprinklecase.store with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustments or redirect it.

If your order displays as an incomplete address in our software, we will contact you as soon as possible. We have a timeframe of 5 business days to provide the correct shipping information. If we have not received an answer within 5 days, your order will be canceled and refunded to your original payment method.  

Please contact contact@sprinklecase.storewith your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of the goods. Taxes and shipping fees cannot be refunded.

SPRINKLE CASE is not responsible for packages that may become lost in transit.

Please verify that the submitted address is completely accurate, as even a small error can lead to delivery issues. If the address is correct, it's advisable to contact the local post office, as sometimes packages are held there for collection.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages, or contact the mail carrier to submit a claim.